By ordering or signing a proposal or estimate to confirm participation in or or purchase of any products, services or programs offered by Relate Strategy Group, the buyer agrees to be bound by these terms & conditions..

All personal information provide to Relate Strategy Group with or that we obtain will be handled by Relate Strategy Group as responsible for the personal information.

Relate Strategy Group does not guarantee number of clicks, hits, opens or readership of any program. Events outside Relate Strategy Group's control shall be considered force majeure. The price applicable is that set at the date on which you place your order Payment fees are recognized before confirming the purchase. Card information is transmitted over secure SSL encryption and is not stored. Please note that local charges may occur and that these are the direct responsibility of program participants, not Relate Strategy Group. All sales are final and non-refundable unless noted in writing prior to purchase or sale date. 

Relate Strategy Group reserves the right to amend any information without prior notice.

Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products/services from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Relate Strategy Group, you warrant that you are at least 18 years old, are designated by your employer to make said purchases, and accept these terms & conditions which shall apply to all orders placed or to be placed at Relate Strategy Group for the sale and supply of any products or services. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Relate Strategy Group as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our products to you. The information you provide is only available to Relate Strategy Group and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Relate Strategy Group to delete or correct the information held about you. By accepting these Conditions, you agree to the above.

Force Majeure

Events outside Relate Strategy Group's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Relate Strategy Group is released from Relate Strategy Group's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


All products remain Relate Strategy Group's proprietary product until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. 

All transfers conducted through Relate Strategy Group are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.


Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Additional Information

Relate Strategy Group reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Relate Strategy Group has the right to cancel the order and refund any amount paid in the best way. Relate Strategy Group shall also notify the customer of equivalent replacement products if available.

Relate Strategy Group is not responsible for any additional expenses you incur in the participation or execution of programs, services or products purchased from Relate Strategy Group. These expenses may include, but are not limited to, printing, delivery or postage fees, travel expense, meals, incidentals and international charges.

All enquiries: info@firestarterbrands.com

Refund/Cancellation Policy

All sales are final and non-refundable unless otherwise noted in writing before the date of sale by Relate Strategy Group.  

Privacy Policy & Cookies

Additional Terms and Conditions

Relate Strategy Group programs utilize a time-tested and pre-qualified proprietary database to promote travel experiences for visitors worldwide. Relate Strategy Group (hereinafter referred to as Relate Strategy Group or Relate) reserves the right to reject, omit or cancel any participation that it feels is not in the best interest of program recipients or the travel industry profession.


A signed quote, contract, proposal, insertion order and/or submission of payment signifies that the user has acknowledged and accepted these terms and conditions in their entirely. Individuals who sign acknowledge that they have been given permission by their employer to enter into such agreements or that s/he is personally responsible for the execution and payment of services that have been contracted.

Insertion orders must be confirmed in writing by space reserve date listed on Relate Strategy Group materials. Orders received after space reservation deadline may not be honored. Verbal or electronic mail orders, without signed contracts and/or payment, are not acceptable.

To ensure that each of Relate Strategy Group's clients realize the best possible outcomes, capacity may be limited and subject to availability. Participation is available on a first come, first served basis. 


All prices are listed and due in USD. Rates quoted are per program/insertion. Rates are net and non-commissionable.

Participants under contract will be rate-protected as per the terms of the contract and rate card.

Sales mission participation fee includes a single representative from the client organization. Quarterly direct mail program participation and sales mission brochure distribution rates are based on a single page, unfolded insert measuring no larger than 8.5x11". Private mailing rates reflect the execution of a one time mailing to a designated distribution list. Discounted rates may be available for organizations wishing to include multiple pieces or participants on select Relate Strategy Group programs.  

Participants are responsible for providing their own printed collateral for Relate Strategy Group programs unless otherwise noted. Special design, print & shipping rates may be available upon receipt of confirmed program participation.

Rates do not include any travel related expense or incidentals arising from their participation in Relate programs.


Participants assume liability for content of collateral and assume responsibility for any claims therefore made against Relate Strategy Group.

Relate Strategy Group does not guarantee number of clicks, hits or readership of any program. 


The Client agrees to defend, indemnify and hold harmless Relate Strategy Group and its agents, employees, officers, directors or other associates, of and from any and all claims, fines, losses, damages, costs, expenses, payments, judgments or settlements, or any other damages, whether direct or indirect, punitive, special, incidental, consequential or otherwise (including, but not limited to personal injury, death, unexpected circumstance, financial damages, whether liquidated or unliquidated, or any other issues of any type whatsoever, (including reasonable attorney's fees and costs of court) arising out of the services performed by Relate Strategy Group for the Client under this agreement, including the contents of or use, publication or dissemination of a news release, advertisement, commercial or any other communication or the use of any product or service advertised or publicized therein or thereby and participation in any travel related activities included as part of a Relate Strategy Group program. Provided, however, that the obligation to defend, indemnify or hold harmless herein shall not include any negligent or wrongful act by Relate Strategy Group or the contents use, publication, or dissemination of any documentation or information by Relate Strategy Group which is not previously approved in writing by the Client, which actually results in provable damages to any third party.


Postcard, digital & fax broadcast artwork must arrive by specified art closing dates. No typesetting or alterations will be done by the printer or Relate Strategy Group; no proofs will be available for participant to review prior to print run.

Previous artwork will be repeated if new artwork is not received by the closing date.

Artwork should be high resolution (300 dpi) PDF.

Artwork must be submitted to artwork@firestartbrands.com or via dropbox link provided upon request. Please note that all ads received may also be uploaded to our dropbox before programs are executed.

Collateral for the quarterly mailing must be sent directly to mail house. Mail house address will be provided upon receipt of reservation.

Neither Relate Strategy Group, nor their contracted printers, will edit, design or alter any participant-submitted artwork. Artwork must be resubmitted if participants wish to have an item altered in any manner.

Relate Strategy Group provides one digital issue per each insertion to contract contact. Relate Strategy Group does not provide tear sheets or hard copies of complete quarterly direct mail programs to participants.


No conditions, printed or otherwise, appearing on the space order, billing instructions, or copy instructions that conflict with Relate Strategy Group's stated policy will be binding on Relate Strategy Group.

Refunds will not be made if the participant breaks a contract before the program time period is through. A signed participation order and payment must be received before the ad is run.


An invoice will be sent for participation submitted without payment. Invoices will then be generated for each program per contract frequency.

Payment must be received 30 days after the invoice date. All rates are quoted and payable in USD.

Relate Strategy Group reserves the right to require full payment in advance for organizations with a poor or unestablished credit history.

Relate Strategy Group reserves the right to apply frequency discounts to the final program/invoice in the contracted series at its sole discretion.

Frequency discounts apply only if all activities contracted occur within the same 12-month period.

First-time participants are required to prepay the first program insertion order. An invoice will be sent upon receipt of this contract. Subsequent advertising insertion orders can be invoiced.

Relate Strategy Group requests participants to prepay with participation order, and confirmations with digital copy of program will be sent to participant immediately after publication, upon request.

Relate’s annual program guide, participation contract and rates will be published by October 1st for the following calendar and rate year. Barring special promotions, all contracts submitted reserving space are subject to new calendar year rates. Overlapping ad reservation between two calendar years will be billed at given year’s ad rates with frequency discounts honored.


Those accounts that are outstanding for 60 days or more by the closing date of the current program will be restricted from advertising until full payment is received. Accounts more than 90 days past-due will be referred to our collection agency. In the event that an account is turned over for collections, the client will be fully responsible for the debt incurred including all legal and collections fees and reasonable interest applied at Relate Strategy Group sole discretion.


Unless otherwise noted in writing by Relate Strategy Group prior to receipt of a signed insertion order, quote, proposal or agreement, all programs are considered non-refundable.